4 Reasons To Invest In An Event Platform With 24/7 Customer Support

July 6, 2021

Executing an event perfectly every single time doesn’t happen by accident. It happens by design. A design that is supported by a rock-solid strategy and technology to activate this strategy.

Customer support that comes with your event platform is crucial for success. Here are four reasons to invest in a hybrid event platform that provides dedicated customer support.

1. Simplifies Platform Adoption

A dedicated customer support team will define how your most recent purchase will be adopted and implemented within the organization.

21.1% of tech professionals attributed the lack of tech knowledge as one of their biggest challenges while pivoting to virtual (EventMB, 2020). You can sign yourself up for success by bringing in a customer support team to help you with onboarding and adoption of the hybrid event platform.

2. Enables You to Focus on Your Event

~33% of event professionals said that they spend more than 20% of their marketing budget on events (Harvard Business Review). When you’re investing so much, it’s only fair that you focus your efforts on improving event experience and driving business results.

Learning to use a tech platform can take away from that effort. Sometimes, an action as small as retrieving registered attendee data can seem daunting without the right support. Customer support can go a long way in ensuring better allocation of your resources.

3. Useful in Situations that Require Troubleshooting

Every event has several variables working together in tandem. This increases the probability of situations that need troubleshooting. Guiding a speaker experiencing difficulty starting a session is an example of such a situation.

For immediate resolution, a problem like this (especially on the day of the event) is best handled by an expert. That’s why dedicated customer support becomes a critical consideration while choosing a hybrid event platform.

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4. Facilitates Post-Event Data Retrieval

An event is never over till the last attendee information has been retrieved and put into action. Therefore, retrieving and putting together this data in a way that meaningful insights can be derived is an important step towards ensuring event success. By working with an expert, you can utilize the full potential of your hybrid event platform and its data features

Availability of customer support can make or break the quality of your event.

Sign up for a demo to know more about the scope of customer support you can avail with Hubilo’s hybrid event platform.

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Partner Voices
MGM Resorts is committed to fostering an inclusive and diverse culture, not just among employees and guests but also within its supply chain. The company prioritizes procuring goods and services from businesses owned by minorities, women, veterans, people with disabilities, LGBTQ individuals and those facing economic disadvantages. This commitment is integral to MGM Resorts' global procurement strategy.    Through its voluntary supplier diversity program, MGM Resorts actively identifies and connects certified diverse-owned suppliers to opportunities within its supply chain. The company is on track to spend at least 15% of its biddable procurement with diverse-owned businesses by 2025, demonstrating that supplier diversity is not only a social responsibility but also a strategic business imperative.    Supplier diversity isn’t just the right thing to do – it’s good for business. A diverse supply chain allows access to a broader range of perspectives and experience, helping to drive innovation, entrepreneurship and resilience, while strengthening communities. At MGM Resorts, engaging diverse suppliers ensures best-in-class experiences for guests and clients. Supplier diversity ensures a more resilient supply chain while supporting economic development in the communities in which it operates.   The impact of MGM Resorts' supplier diversity initiatives is significant. In 2023, these efforts supported over 3,500 jobs across more than 30 states, contributed over $214 million in income for diverse-owned businesses and generated more than $62 million in tax revenue. The story extends beyond the numbers – it reflects the tangible benefits brought to small and diverse-owned businesses, fostering economic empowerment in their communities.    MGM Resorts also supports the development and business skills of diverse-owned businesses through investment, mentorship and education. Through the MGM Resorts Supplier Diversity Mentorship Program, the company identifies, mentors and develops diverse-owned businesses to fill its future pipeline, while providing businesses with tools and resources to empower and uplift. Since 2017, the program has successfully graduated 105 diverse-owned businesses and is on track to achieve its goal of 150 graduates by 2025.     MGM Resorts’ commitment to supplier diversity not only enhances its business operations but also plays a crucial role in uplifting communities and fostering economic development. This approach reinforces the idea that diversity is a powerful driver of innovation and resilience, benefiting both the company and the wider community.