Study: Event Attendees to Return Sooner Rather Than Later

May 10, 2021
Study: Event Attendees to Return Sooner Rather Than Later

Optimism about the events industry is transforming from anecdotal to data-driven. A new report from Freeman, which has been tracking attendees’ temperatures about returning to face-to-face gatherings for the better part of a year, shows the strongest signs yet that the great recovery may happen sooner than later.

While virtual aspects of shows won’t disappear with COVID-19, the eighth iteration of Freeman’s research since the pandemic began shows the highest willingness yet to attend live events. Key findings include:

  • 85% of attendees and 86% of exhibitors are expecting to return to in-person events by winter 2021. When surveyed in February, only 74% of attendees and 78% of exhibitors expected to return by the end of year.
  • Overall positive sentiment towards attending in-person events increased from 30% to 45% and negative sentiment decreased from 51% to 36%.
  • The Confidence Index continues to trend up – 0.81 compared to 0.75 in February
  • The total number of people who plan to be vaccinated or already have been is 79% percent; 48% of those respondents were already vaccinated. Both are well above national averages.

The last bullet is particularly noteworthy, said Ken Holsinger, Freeman’s senior vice president of strategy-data solutions. Freeman’s initial wave of research indicated that 92% of respondents would not return to face-to-face without a vaccine. The speedy delivery of the vaccines has had the desired effect, giving a shot in the arm to an industry decimated by a disease that forced nearly everyone to stay in their homes and on a computer for 14 months.

“The patience of virtual attendees is wearing thin,” said Holsinger. “They want better experiences.”

The study tracked responses from a pool of about 1 million event professionals and has a margin of error of just over 1%. In other words, there is reason for optimism “unless God forbid, something changes our course,” Holsinger said.

Other data backs up Holsinger’s assertion. The latest of monthly studies conducted by Knowland shows average attendance numbers are rising closer to 2019 levels than at any other time during the pandemic. Knowland’s numbers reveal that April U.S. group meetings volume increased 58.5% from March. Additionally, its study found:

  • The average number of attendees in April 2021 rose to 63, moving to within shouting distance of 74 in April 2019, a reflection that small meetings still represent the bulk of events.
  • The top five growth markets in April were Anaheim, Chicago, Los Angeles, Minneapolis and San Antonio.
  • Corporate meetings continue to represent the largest market segment, with healthcare, training/education, technology, manufacturing and entertainment and media as the biggest producers in the segment. 

Freeman survey results show a best-case scenario in which attendees are planning to attend eight in-person events in 2021, compared with the pre-pandemic average of about six. Other patterns will change, too. What is considered driving distance has dramatically risen from 300 miles to 900 miles, Holsinger said

Education will be presented differently, too. Holsinger points to a Chicago event that Freeman is producing this fall. There will be some live sessions but fewer than normal. After the show, a greater amount of programming will be available online to give the hybrid part of the event its just do.

“We’re making it the best of both worlds,” he noted.

Holsinger is the first to point out that the behavior Freeman is tracking does not necessarily represent a seismic shift in the events industry. He described 2021 as a “bridge year” and that trends Freeman has tracked represent the first stage of the recovery.

That said, he sides with the group who believes in-person and virtual audiences should not only be treated separately but also communicated with at different times. He used sports as an example, adding in April Walsh, senior manager of industry relations at Freeman, for good measure. 

“If April and I were to get courtside tickets to see the Lakers play and our friends were watching at home, how much interaction would we have with them during the game?” he asked rhetorically. “We need to design events for the audience experience that is unique to each medium.”

Holsinger predicted the boom in attendance to begin later this year, once would-be attendees have made up for last year’s lost family vacations. With confidence in travel returning, that summer buffer zone bodes well for the second half of 2021.

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Overview: The award-winning Orange County Convention Center (OCCC) goes the extra mile to make every day extraordinary by offering customer service excellence and industry-leading partnerships. From their dedicated in-house Rigging team to their robust Exhibitor Services, The Center of Hospitality brings your imagination to life by helping you host unforgettable meetings and events. With more than 2 million square feet of exhibit space, world-class services and a dream destination, we are committed to making even the most ambitious conventions a reality. In October 2023, the Orange County Board of County Commissioners voted to approve allocating Tourist Development Tax funding for the $560 million Phase 5A completion of the OCCC. The Convention Way Grand Concourse project will include enhancements to the North-South Building, featuring an additional 60,000 square feet of meeting space, an 80,000- square-foot ballroom and new entry to the North-South Building along Convention Way. “We are thrilled to begin work on completing our North-South Building which will allow us to meet the growing needs of our clients,” said OCCC Executive Director Mark Tester. “As an economic driver for the community, this project will provide the Center with connectivity and meeting space to host more events and continue to infuse the local economy with new money and expanding business opportunities.” Amenities: The Center of Hospitality goes above and beyond by offering world-class customer service and industry-leading partnerships. From the largest convention center Wi-Fi network to custom LAN/WAN design, the Center takes pride in enhancing exhibitor and customer experience.  The OCCC is the exclusive provider of electricity (24-hour power at no additional cost), aerial rigging and lighting, water, natural gas and propane, compressed air, and cable TV services. Convenience The Center is at the epicenter of the destination, with an abundance of hotels, restaurants, and attractions within walking distance. Pedestrian bridges connect both buildings to more than 5,200 rooms and is within a 15-minute drive from the Orlando International Airport. The convenience of the location goes hand-in-hand with top notch service to help meet an event’s every need. Gold Key Members The OCCC’s Gold Key Members represent the best of the best when it comes to exceptional service and exclusive benefits for clients, exhibitors and guests. The Center’s Gold Key memberships with Universal Orlando Resort, SeaWorld Orlando and Walt Disney World greatly enhance meeting planner and attendee experiences offering world-renowned venues, immersive experiences and creative resources for their events. OCCC Events: This fiscal year, the OCCC is projected to host 168 events, 1.7 million attendees, and $2.9 billion in economic impact.  The Center’s top five events during their 2022-2023 fiscal year included:  AAU Jr. National Volleyball Championships 2023 200,000 Attendees $257 Million in Economic Impact MEGACON 2023 160,000 Attendees $205 Million in Economic Impact Open Championship Series 2023 69,500 Attendees $89 Million in Economic Impact Sunshine Classic 2023 42,000 Attendees $54 Million in Economic Impact Premiere Orlando 2023 42,000 Attendees $108 Million in Economic Impact