Study: Event Attendees to Return Sooner Rather Than Later

May 10, 2021
Study: Event Attendees to Return Sooner Rather Than Later

Optimism about the events industry is transforming from anecdotal to data-driven. A new report from Freeman, which has been tracking attendees’ temperatures about returning to face-to-face gatherings for the better part of a year, shows the strongest signs yet that the great recovery may happen sooner than later.

While virtual aspects of shows won’t disappear with COVID-19, the eighth iteration of Freeman’s research since the pandemic began shows the highest willingness yet to attend live events. Key findings include:

  • 85% of attendees and 86% of exhibitors are expecting to return to in-person events by winter 2021. When surveyed in February, only 74% of attendees and 78% of exhibitors expected to return by the end of year.
  • Overall positive sentiment towards attending in-person events increased from 30% to 45% and negative sentiment decreased from 51% to 36%.
  • The Confidence Index continues to trend up – 0.81 compared to 0.75 in February
  • The total number of people who plan to be vaccinated or already have been is 79% percent; 48% of those respondents were already vaccinated. Both are well above national averages.

The last bullet is particularly noteworthy, said Ken Holsinger, Freeman’s senior vice president of strategy-data solutions. Freeman’s initial wave of research indicated that 92% of respondents would not return to face-to-face without a vaccine. The speedy delivery of the vaccines has had the desired effect, giving a shot in the arm to an industry decimated by a disease that forced nearly everyone to stay in their homes and on a computer for 14 months.

“The patience of virtual attendees is wearing thin,” said Holsinger. “They want better experiences.”

The study tracked responses from a pool of about 1 million event professionals and has a margin of error of just over 1%. In other words, there is reason for optimism “unless God forbid, something changes our course,” Holsinger said.

Other data backs up Holsinger’s assertion. The latest of monthly studies conducted by Knowland shows average attendance numbers are rising closer to 2019 levels than at any other time during the pandemic. Knowland’s numbers reveal that April U.S. group meetings volume increased 58.5% from March. Additionally, its study found:

  • The average number of attendees in April 2021 rose to 63, moving to within shouting distance of 74 in April 2019, a reflection that small meetings still represent the bulk of events.
  • The top five growth markets in April were Anaheim, Chicago, Los Angeles, Minneapolis and San Antonio.
  • Corporate meetings continue to represent the largest market segment, with healthcare, training/education, technology, manufacturing and entertainment and media as the biggest producers in the segment. 

Freeman survey results show a best-case scenario in which attendees are planning to attend eight in-person events in 2021, compared with the pre-pandemic average of about six. Other patterns will change, too. What is considered driving distance has dramatically risen from 300 miles to 900 miles, Holsinger said

Education will be presented differently, too. Holsinger points to a Chicago event that Freeman is producing this fall. There will be some live sessions but fewer than normal. After the show, a greater amount of programming will be available online to give the hybrid part of the event its just do.

“We’re making it the best of both worlds,” he noted.

Holsinger is the first to point out that the behavior Freeman is tracking does not necessarily represent a seismic shift in the events industry. He described 2021 as a “bridge year” and that trends Freeman has tracked represent the first stage of the recovery.

That said, he sides with the group who believes in-person and virtual audiences should not only be treated separately but also communicated with at different times. He used sports as an example, adding in April Walsh, senior manager of industry relations at Freeman, for good measure. 

“If April and I were to get courtside tickets to see the Lakers play and our friends were watching at home, how much interaction would we have with them during the game?” he asked rhetorically. “We need to design events for the audience experience that is unique to each medium.”

Holsinger predicted the boom in attendance to begin later this year, once would-be attendees have made up for last year’s lost family vacations. With confidence in travel returning, that summer buffer zone bodes well for the second half of 2021.

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Partner Voices
Dallas already boasts 35,000 hotel rooms, award-winning global cuisine, and a walkable downtown. But we are just getting started. Visit Dallas is thrilled to announce that the city of Dallas is doubling down with a massive new convention center and entertainment district. Featuring 800,000 square feet of exhibit area, 260,000 square feet of meeting rooms, and 170,000 square feet of ballroom. The center will connect business travelers with dining and shopping options in the popular Cedars District means more places to get down to business, and even more ways to unwind. “Dallas is already a great meetings and conventions destination, with the accessibility of two major airports, affordable labor, and an outstanding hotel product,” said D. Bradley Kent, Visit Dallas senior vice president and chief sales officer. “The new center and Convention Center District will enhance Dallas’ competitive position and are exactly what our customers’ need and have been asking for." What’s New – AT&T Discovery District Located in the heart of Downtown Dallas, this new district on the AT&T corporate campus is tailor-made for groups of all sizes. It boasts a multi-sensory experience, including outdoor event space, the AT&T Theater, and multiple dining outlets including JAXON Beer Garden and The Exchange, a bustling food hall. Hotels Coming Soon Names like the JW Marriott (Downtown), lnterContinental Dallas (Uptown), and Hotel Swexan (Uptown) are adding luxury amenities and bountiful event spaces. The projects will debut in 2023 and beyond. JW Marriott This new, 15-story, 283-room hotel will open in the heart of the city’s downtown Arts District this year. The property features a 25,000-square-foot grand ballroom, as well as a spa, restaurant, lobby bar, fitness center, and a rooftop pool deck and bar. InterContinental Dallas  Located in Cityplace Tower in Uptown, InterContinental Dallas will feature sweeping panoramic views of the Dallas skyline. Guests will enjoy spacious, high-end rooms and amenities, including more than 21,000 square feet of event space.   Hotel Swexan Hotel Swexan, a new, 22-story luxury property, is rising in Uptown’s Harwood District and will make its mark on the Dallas skyline. Opening this year, it is a sculptural building with cantilevered upper floors, as well as a 75-foot rooftop infinity-edge swimming pool and a hidden underground lounge.