4 Surefire Ways to Keep Exhibitors Coming Back

December 7, 2013

When I talk to show managers about their biggest event challenges the recurring theme is: How to grow attendance, getting more exhibitors, getting more attendees, Building event traffic and attracting a larger number of quality attendees.


It is all about attendance.



1.    Make Sure Newbies Know the Basics: As a show organizer, your goal is to have exhibitors return each year. Get new exhibitors off on the right foot.  Some may know the ropes, but don’t assume that they all do. Here are a few of the basics.



•    Signage: Make certain exhibitors’ signage makes it clear what they are selling. Seems like a given, right? You would be amazed how many companies assume attendees know who they are and what they do. When attendees cruise down an aisle, exhibitors have only a few seconds to engage them.



•    Up-Beat and Interactive: There should be no physical barrier between exhibit staff and attendees. Nix the six-foot table that cuts off access. Stand, don’t sit. Smile and be welcoming.



•    Business-like Atmosphere: Having fun is part of the typical trade show experience, but exhibits should appear business-like. An exhibit isn’t a place for making phone calls, snacking or looking unprofessional. During show hours an exhibit should never be without a staff member.



2.    Introduce Exhibitors Each Another:  This is something that many show organizers overlook.  As an exhibitor, I would welcome the opportunity to be personally introduced to other exhibitors within my industry. Exhibitors who do not compete can be an exceptionally good source of leads and references.



3.    Make It Easy for Exhibitors to Retrieve and Follow Up On Leads: One of the most important elements for retaining exhibitors is sales leads. If exhibitors get qualified leads, they will return. The primary goal of most exhibitors is to collect qualified leads.



•    Quality over quantity is a concept we all understand, but do not always embrace. Yes, we may feel satisfaction knowing we have more of something, but in the end, more can just mean, well, more useless junk.  While traffic is important, face it, most trade show attendees are not interested in the all of the products at any given show.  An exhibitor is not trying to appeal to everyone at your event, just those with the need for and the ability to buy its products.



It is vital for exhibitors to identify quality leads. Help them by gathering this information on your registration forms. They need to be able to contact interested attendees. If you fail to encode contact (email and phone) information on your badges, you will alienate exhibitors. Another essential is demographic information, such as the attendee’s buying interests and level of decision-making authority.



Without more background on your attendees, what your exhibitors are doing amounts to nothing more than a blind date.



4.    Make it a Show to Remember: A successful show continues to generate buzz even after it has ended. One creative way to stand out and leave a lasting impression is to produce and circulate a video collage of all the exhibits at the show.  Not only is it creative and fun, but it is a great technique for capturing the attention of attendees and exhibitors. It is also a catchy way for people to remember your event. Let’s face it; everyone loves to see their faces on the big screen!



How can you ensure that your event uses new and emerging trends to meet the preferences of event participants? Stay up to date effortlessly; download “The Future of Tradeshows” here.

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MGM Resorts is committed to fostering an inclusive and diverse culture, not just among employees and guests but also within its supply chain. The company prioritizes procuring goods and services from businesses owned by minorities, women, veterans, people with disabilities, LGBTQ individuals and those facing economic disadvantages. This commitment is integral to MGM Resorts' global procurement strategy.    Through its voluntary supplier diversity program, MGM Resorts actively identifies and connects certified diverse-owned suppliers to opportunities within its supply chain. The company is on track to spend at least 15% of its biddable procurement with diverse-owned businesses by 2025, demonstrating that supplier diversity is not only a social responsibility but also a strategic business imperative.    Supplier diversity isn’t just the right thing to do – it’s good for business. A diverse supply chain allows access to a broader range of perspectives and experience, helping to drive innovation, entrepreneurship and resilience, while strengthening communities. At MGM Resorts, engaging diverse suppliers ensures best-in-class experiences for guests and clients. Supplier diversity ensures a more resilient supply chain while supporting economic development in the communities in which it operates.   The impact of MGM Resorts' supplier diversity initiatives is significant. In 2023, these efforts supported over 3,500 jobs across more than 30 states, contributed over $214 million in income for diverse-owned businesses and generated more than $62 million in tax revenue. The story extends beyond the numbers – it reflects the tangible benefits brought to small and diverse-owned businesses, fostering economic empowerment in their communities.    MGM Resorts also supports the development and business skills of diverse-owned businesses through investment, mentorship and education. Through the MGM Resorts Supplier Diversity Mentorship Program, the company identifies, mentors and develops diverse-owned businesses to fill its future pipeline, while providing businesses with tools and resources to empower and uplift. Since 2017, the program has successfully graduated 105 diverse-owned businesses and is on track to achieve its goal of 150 graduates by 2025.     MGM Resorts’ commitment to supplier diversity not only enhances its business operations but also plays a crucial role in uplifting communities and fostering economic development. This approach reinforces the idea that diversity is a powerful driver of innovation and resilience, benefiting both the company and the wider community.