Improving Your Event, the Kaizen Way

February 26, 2017

Kaizen is a business philosophy of Japanese origin whose key principle is that great success can come from a lot of people making gradual and incremental improvements in their processes within an organization.

During the last few decades, many corporations across the globe have seen the effectiveness of this approach and have adopted Kaizen to improve everything from cross-team collaboration to employee productivity and manufacturing output.

Kaizen makes it easier to bring positive transformations by removing the uncertainties and resistance that inevitably accompany sudden and drastic changes. This philosophy finds favor with business leaders because most team members are more open to gradual change than to major disruptions in their roles and responsibilities.

But it's not just businesses that can benefit from implementing a series of small steps for continuous improvement. Indeed, Kaizen has been practiced with significant success in a wide range of fields including sports, medicine and education. The bigger the entity, the more complex its nature, the better it can benefit from Kaizen.

This is precisely why Kaizen can be a valuable tool in an event management team's arsenal. Instead of implementing radical changes, which can cause major disruptions, event organizers can bring positive transformations to their events by adopting a set of minor but continuous improvements to their processes.

Think about it. Let's say this year, what if you decided to save every event participant just five minutes in completing a critical task before or at your event by leveraging smart technology. For attendees, it could be reduction in the time they need to spend in registering for the event or finding products of their interest or reaching the event venue from their hotel.

For exhibitors, it could be one small step removed from the rebook process or one less form they have to fill up manually or centralized access to all the information they need for their booth set up. For your sponsors, it could be faster access to proposals and pricing details or enabling them to pay online instead of having to mail a check.

Just a few minutes saved for one person, in itself, may be akin to a mere drop in the ocean. But multiply those five minutes by a thousand, and suddenly you find that you have saved your audience dozens of hours in total. But even that may not a true measure of the actual value provided and the momentum generated for your event as a result. Those five minutes may translate into a much better perception of your brand and a set of people more deeply invested in your event than ever before. Especially, when you continue to make these small adjustments over multiple show cycles. That is the true beauty of Kaizen.

A series of small, incremental changes can bring an exponentially wide impact for the positive for your organization, team and audience.

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MGM Resorts is committed to fostering an inclusive and diverse culture, not just among employees and guests but also within its supply chain. The company prioritizes procuring goods and services from businesses owned by minorities, women, veterans, people with disabilities, LGBTQ individuals and those facing economic disadvantages. This commitment is integral to MGM Resorts' global procurement strategy.    Through its voluntary supplier diversity program, MGM Resorts actively identifies and connects certified diverse-owned suppliers to opportunities within its supply chain. The company is on track to spend at least 15% of its biddable procurement with diverse-owned businesses by 2025, demonstrating that supplier diversity is not only a social responsibility but also a strategic business imperative.    Supplier diversity isn’t just the right thing to do – it’s good for business. A diverse supply chain allows access to a broader range of perspectives and experience, helping to drive innovation, entrepreneurship and resilience, while strengthening communities. At MGM Resorts, engaging diverse suppliers ensures best-in-class experiences for guests and clients. Supplier diversity ensures a more resilient supply chain while supporting economic development in the communities in which it operates.   The impact of MGM Resorts' supplier diversity initiatives is significant. In 2023, these efforts supported over 3,500 jobs across more than 30 states, contributed over $214 million in income for diverse-owned businesses and generated more than $62 million in tax revenue. The story extends beyond the numbers – it reflects the tangible benefits brought to small and diverse-owned businesses, fostering economic empowerment in their communities.    MGM Resorts also supports the development and business skills of diverse-owned businesses through investment, mentorship and education. Through the MGM Resorts Supplier Diversity Mentorship Program, the company identifies, mentors and develops diverse-owned businesses to fill its future pipeline, while providing businesses with tools and resources to empower and uplift. Since 2017, the program has successfully graduated 105 diverse-owned businesses and is on track to achieve its goal of 150 graduates by 2025.     MGM Resorts’ commitment to supplier diversity not only enhances its business operations but also plays a crucial role in uplifting communities and fostering economic development. This approach reinforces the idea that diversity is a powerful driver of innovation and resilience, benefiting both the company and the wider community.