How to Tell When Your Event Tech Partner Can’t Handle Your Business Anymore
August 16, 2015
There are lots of reasons why event-technology companies fall by the wayside in the customer service department. Sometimes, they grow too fast and take on more clients than they can handle. Other times, they change strategies and your type of business is no longer a priority. No matter what the reason is, great customer service is the ultimate differentiator among competing companies. Here’s how to tell when your solution provider has moved on without you.
Unanswered phone calls. If you’ve left multiple voice mail messages or your emails never receive a response, either your customer service representative is no longer with the company (although a message to that effect would be nice) or you need to find another company.
All talk. No action. We’ve all heard companies promise that a certain feature or functionality - one that you really need right now - will be in the next version of the software. After a while, when versions come and go and there’s still no fix for your problem, you may have to rethink your relationship.
Slow technical support. When you take the time to contact tech support with a very specific question and it takes days to get a response, either the support team is overworked or the company is understaffed. It’s reasonable to expect some response within 24 hours of your request. Beyond that, you may have to take your business somewhere else.
Nobody to talk to. Every relationship starts out great. You get a project manager and maybe even a whole team to get your organization on board. But then, your point person goes away - on to another position or a new client - and you’re suddenly left with whomever is on the other end of the helpline. If that’s a slight you can’t handle, look for something better.
They never call you. Your technology partner was attentive when you were dating. Now that you’re a customer, they never call to see how you’re doing, find out whether you need anything, or tell you about a new feature. If the communication with your solution provider is only one way, you may have to go the other way.
When any one of the above situations occurs over an over, it’s frustrating. When there’s a pattern of customer neglect, it’s a sign that there’s a systemic problem within your provider’s organization. Of course, you can communication your dissatisfaction with someone at a senior level, maybe even give your tech partner a chance to make amends. If that doesn’t work though, you may be doing yourself and your company a favor by giving your solution provider the pink slip.
Partner Voices
MGM Resorts is renowned for its exceptional service and diverse venue options across Las Vegas, Detroit, Springfield, National Harbor, Biloxi, and Atlantic City, providing flexible spaces for meetings of any size. Beyond these offerings, MGM Resorts distinguishes itself through a strong commitment to social responsibility and sustainability, making it an ideal choice for your next meeting.
At the core of MGM Resorts' company values is its platform, "Focused on What Matters," dedicated to meeting customer needs while advancing socially responsible practices. This commitment is evident in several key areas:
Protecting Natural Resources
MGM Resorts is home to industry-leading recycling, renewable electricity and water conservation programs. Some highlights include a cogeneration power plant at ARIA, producing ultra-efficient electricity; one of America’s largest contiguous rooftop solar arrays atop the convention center at Mandalay Bay; and onsite wells that provide water for the celebrated Fountains of Bellagio, avoiding reliance on precious Colorado River water. These efforts and many more save on natural resources while boosting attendee satisfaction.
Committed to Community
Always striving to be good neighbors, MGM Resorts works to avoid food waste and combat food insecurity with the Feeding Forward program. In partnership with local food banks, they safely divert unserved food to food insecure members of the community. Since 2016, over 5 million meals have been provided, highlighting MGM Resorts' commitment to minimizing food waste and addressing community needs.
MGM Resorts supports clients in their responsible-meetings efforts, not only with efficient venues but also waste-reducing décor and signage; sustainable food and beverage options; and outreach to help planners communicate sustainability efforts to attendees. What’s more, they offer a Mindful Meetings series that puts attendee wellness first—through fitness and mindfulness activities, and in give-back events with local charity organizations.
Fostering Diversity & Inclusion
To MGM Resorts, a diverse and talented workforce is essential to success. By cultivating innovative strategies that consider multiple perspectives and viewpoints, the company creates an inclusive workplace culture that benefits its employees and community. MGM Resorts takes pride in being a welcoming home for veterans, individuals with disabilities, people from diverse backgrounds, LGBTQ+ community members, and more. This commitment to inclusion is reflected in the company's recruitment and hiring practices and its social responsibility initiatives. From the workplace to the community, MGM Resorts' commitment to diversity, equity and inclusion remains unwavering, and its efforts continue to create a more equitable and sustainable world for all.
MGM Resorts offers unparalleled service and venue options while standing out for its proactive approach to sustainability and community engagement. Choosing MGM Resorts for your next meeting means aligning with a company that values social responsibility, efficiency, and attendee satisfaction, ensuring a meaningful and impactful event experience.
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