The Value Proposition in Event Management Software for Attendance and CEU Tracking

July 2, 2016

As experienced trade show and conference planners know, the bar has been set higher for the marketing return on investment (ROI) their events deliver. A great venue in a great city no longer suffices. Now, the expectation is that event sponsors and exhibitors will be able to measure performance and improve attendee engagement in order to gain a measurable ROI on generated leads to justify show spends. One way they are achieving this outcome is through the application of sophisticated attendance tracking solutions, such as self-monitored scanners and now beacon technology.

Capturing Actionable Data

Event planners are helping their shows’ exhibitors capture leads and then convert them into potential sales by offering them lead retrieval solutions. This same technology can be offered to speakers to gain detailed reports on who attended their sessions. Using these sophisticated solutions, associations can easily capture, process, and distribute lead information so that it can be transformed into actionable data. This data can be imported into an individual’s Customer Relationship Management (CRM) system (e.g., Salesforce). Additionally, the data can report back to the association’s registration system for quick and easy access to scanned session data.

Among the features of these solutions that further advance the mission of capturing and converting leads into sales are:

·         Real-time lead access and management

·         Data captures by scanning attendees’ badges with NFC

·         In/Out Scanning for accurate CEU Reporting Session counts to justify food and beverage charges

·         Comprehensive reporting through downloadable reports from any web-enabled device delivered in Excel spreadsheets

Maximizing the ROI

Along with the benefits derived by their event exhibitors, meeting planners applying lead retrieval and attendee tracking technology can capture attendee data in real-time, which can be used to direct attendees to sessions targeted to their interests, for surveying purposes, and to control event traffic flow. There is also the important benefit of knowing that their exhibitors are being helped and are likely to have a favorable impression of the event – a boost to their participation in future events.

The ground beneath the trade show world is shifting, and the turbulence is coming from data capture and application made possible by attendance tracking and lead retrieval technologies. While there are still many event planners who have yet to leverage these vital solutions, both for their associations’ and exhibitors’ benefit as well as their own, awareness is building and more trade show planners are recognizing the outstanding value proposition these leading-edge solutions offer.

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MGM Resorts is committed to fostering an inclusive and diverse culture, not just among employees and guests but also within its supply chain. The company prioritizes procuring goods and services from businesses owned by minorities, women, veterans, people with disabilities, LGBTQ individuals and those facing economic disadvantages. This commitment is integral to MGM Resorts' global procurement strategy.    Through its voluntary supplier diversity program, MGM Resorts actively identifies and connects certified diverse-owned suppliers to opportunities within its supply chain. The company is on track to spend at least 15% of its biddable procurement with diverse-owned businesses by 2025, demonstrating that supplier diversity is not only a social responsibility but also a strategic business imperative.    Supplier diversity isn’t just the right thing to do – it’s good for business. A diverse supply chain allows access to a broader range of perspectives and experience, helping to drive innovation, entrepreneurship and resilience, while strengthening communities. At MGM Resorts, engaging diverse suppliers ensures best-in-class experiences for guests and clients. Supplier diversity ensures a more resilient supply chain while supporting economic development in the communities in which it operates.   The impact of MGM Resorts' supplier diversity initiatives is significant. In 2023, these efforts supported over 3,500 jobs across more than 30 states, contributed over $214 million in income for diverse-owned businesses and generated more than $62 million in tax revenue. The story extends beyond the numbers – it reflects the tangible benefits brought to small and diverse-owned businesses, fostering economic empowerment in their communities.    MGM Resorts also supports the development and business skills of diverse-owned businesses through investment, mentorship and education. Through the MGM Resorts Supplier Diversity Mentorship Program, the company identifies, mentors and develops diverse-owned businesses to fill its future pipeline, while providing businesses with tools and resources to empower and uplift. Since 2017, the program has successfully graduated 105 diverse-owned businesses and is on track to achieve its goal of 150 graduates by 2025.     MGM Resorts’ commitment to supplier diversity not only enhances its business operations but also plays a crucial role in uplifting communities and fostering economic development. This approach reinforces the idea that diversity is a powerful driver of innovation and resilience, benefiting both the company and the wider community.