IAAPA Leadership Conference 2018 Held for First Time in Japan

March 20, 2018

The International Association of Amusement Parks and Attractions (IAAPA) recently concluded its eighth annual IAAPA Leadership Conference, held for the first time in Japan, March 6-9.

More than 170 top-level attractions industry leaders from 28 countries gathered in Osaka and Tokyo to learn from inspiring keynote speakers, attend forward-thinking education sessions, and experience one-of-a-kind tours through several Japan's most popular and unique attractions.

Conference attendees toured five of the country's most popular attractions and heard from industry executives who shared insights from Universal Studios Japan – Osaka, Kaiyukan Aquarium, Kabuki-za Theatre, Fuji-Q Highland, and Tokyo DisneySea.

Opening keynote speaker Mike Davis, senior vice president, international entertainment at Universal Parks & Resorts kicked off the conference.

Attendees then took part in education sessions that included presentations by Edwin Omura, ambassador for Asia-Pacific at KidZania, and Tomoko Chijiwa, director of human resources at Legoland Japan and Merlin Entertainments Japan.

The closing keynote was presented by Andrew Bolstein, vice president and executive managing director at Walt Disney Attractions Japan and Disneyland International.

Plans are already underway for IAAPA Leadership Conference 2019, which will be held in Abu Dhabi and Dubai.

Here are some participant quotes:

"What I will bring with me from this week is that, in this global industry, the key is always cultural adaptations. We've seen some examples of this at a high level this week. It was a joy to meet our Japanese colleagues, and I'm proud to be a part of this association and this industry." – Andreas Andersen, President and CEO, The Liseberg Group, Sweden

"This Leadership Conference was exceptional. We visited so many diverse attractions in three cities—it's exciting to go to new areas. We need to reach out, because there are amusement parks everywhere. To come here and show them we value their input into the industry is very valuable to us all." – Amanda Thompson OBE, Managing Director, Blackpool Pleasure Beach, United Kingdom

"Seeing how attractions operate in Japan was eye-opening for all of us, particularly from the perspective of courtesy and respect to guests. This was an opportunity for us to be more connected to these Japanese attractions, and for them to be more connected to IAAPA." – David Rosenberg, Vice President, Monterey Bay Aquarium, United States

"It's been great to meet people—suppliers and operators—and get some fantastic stuff out of it. I've met many people this week in a management role, so that's given me access to people I normally wouldn't. I had no knowledge of the attractions in Japan, so it's been great to come here and learn about this vibrant part of our industry." – Darryl Webb, Owner, Downunderland Amusement Park, Australia

"Every time you visit an attraction there's something I find to take back home, so I've learned several things this week—particularly in customer and cultural service. Coming to Japan demonstrates our commitment to being a truly global association." – Kyle Allison, Owner, Andy Alligator's Fun Park, United States

"Any conference that takes you all around a country to half a dozen attractions is beyond expectation. The whole thing was incredibly inspiring to me, as a leader and manager." – Aaron Glade, Assistant Director, Attraction Operations, Melco Resorts and Entertainment, Macau

"The venues we visited captured the Japanese culture I was looking for. I will take away the camaraderie I built with key people—new people I'd never met before. I also really enjoyed the lectures that occurred prior to visiting these parks—there was a lot of value in that. Sometimes we visit attractions without understanding the history behind how they developed to what they are today. Learning that history was invaluable." – Jose Lugo, Regional Director, BRPH Architects Engineers, U.S.

Add new comment

Partner Voices
Overview: The award-winning Orange County Convention Center (OCCC) goes the extra mile to make every day extraordinary by offering customer service excellence and industry-leading partnerships. From their dedicated in-house Rigging team to their robust Exhibitor Services, The Center of Hospitality brings your imagination to life by helping you host unforgettable meetings and events. With more than 2 million square feet of exhibit space, world-class services and a dream destination, we are committed to making even the most ambitious conventions a reality. In October 2023, the Orange County Board of County Commissioners voted to approve allocating Tourist Development Tax funding for the $560 million Phase 5A completion of the OCCC. The Convention Way Grand Concourse project will include enhancements to the North-South Building, featuring an additional 60,000 square feet of meeting space, an 80,000- square-foot ballroom and new entry to the North-South Building along Convention Way. “We are thrilled to begin work on completing our North-South Building which will allow us to meet the growing needs of our clients,” said OCCC Executive Director Mark Tester. “As an economic driver for the community, this project will provide the Center with connectivity and meeting space to host more events and continue to infuse the local economy with new money and expanding business opportunities.” Amenities: The Center of Hospitality goes above and beyond by offering world-class customer service and industry-leading partnerships. From the largest convention center Wi-Fi network to custom LAN/WAN design, the Center takes pride in enhancing exhibitor and customer experience.  The OCCC is the exclusive provider of electricity (24-hour power at no additional cost), aerial rigging and lighting, water, natural gas and propane, compressed air, and cable TV services. Convenience The Center is at the epicenter of the destination, with an abundance of hotels, restaurants, and attractions within walking distance. Pedestrian bridges connect both buildings to more than 5,200 rooms and is within a 15-minute drive from the Orlando International Airport. The convenience of the location goes hand-in-hand with top notch service to help meet an event’s every need. Gold Key Members The OCCC’s Gold Key Members represent the best of the best when it comes to exceptional service and exclusive benefits for clients, exhibitors and guests. The Center’s Gold Key memberships with Universal Orlando Resort, SeaWorld Orlando and Walt Disney World greatly enhance meeting planner and attendee experiences offering world-renowned venues, immersive experiences and creative resources for their events. OCCC Events: This fiscal year, the OCCC is projected to host 168 events, 1.7 million attendees, and $2.9 billion in economic impact.  The Center’s top five events during their 2022-2023 fiscal year included:  AAU Jr. National Volleyball Championships 2023 200,000 Attendees $257 Million in Economic Impact MEGACON 2023 160,000 Attendees $205 Million in Economic Impact Open Championship Series 2023 69,500 Attendees $89 Million in Economic Impact Sunshine Classic 2023 42,000 Attendees $54 Million in Economic Impact Premiere Orlando 2023 42,000 Attendees $108 Million in Economic Impact