Staff Training Helps Save a Life at Pasadena Convention Center
November 30, 2014
It was a typical busy day at the Pasadena Convention Center in October when public safety officers Zabrina Patterson and Max Pitpan heard frantic calls for help over their hand-held radios.
Without hesitation, Zabrina and Max responded to where one of their co-workers was experiencing a sudden serious medical emergency.
At that moment, Patterson and Pitpan relied on their regular training they receive as part of their employment with the Pasadena Center Operating Company. The training provided them with the skills and knowledge to save a life.
The two worked in tandem to assess the victim, secure the scene, call paramedics and get the automated external defibrillator operational to treat a possible sudden cardiac arrest.
“One of the first paramedics on the scene let us know that Max and Zabrina's actions probably saved their co-worker’s life,” said Peter DeClerk, operations manager for the Pasadena Center Operating Company.
“The event staff at PCOC is tasked with responding to accidents and injuries and is trained in CPR AED and First Aid. This is the one training we all hope we never have to use,” he said.
DeClerk added, “However, we also hope that when the time comes, the training will come back to us and we'll able to handle a life-threatening emergency. Max and Zabrina learned first-hand that the training works and that it can save lives in a real world emergency.”
Sudden cardiac arrest is a condition in which the heart suddenly and unexpectedly stops beating. When this happens, blood stops flowing to the brain and other vital organs.
According to the National Heart, Lung and Blood Institute, SCA usually causes death if it's not treated within minutes, and each minute of SCA leads to a 10 percent reduction in the probability of survival. Using an AED on a person who is having SCA may save the person's life.
Patterson and Pitpan were recognized for their heroic actions recently (October, 2014) as X-Cellence Award winners by the Pasadena Center Operating Company. The award is presented quarterly to PCOC employees who display world-class service.
Partner Voices
MGM Resorts is committed to fostering an inclusive and diverse culture, not just among employees and guests but also within its supply chain. The company prioritizes procuring goods and services from businesses owned by minorities, women, veterans, people with disabilities, LGBTQ individuals and those facing economic disadvantages. This commitment is integral to MGM Resorts' global procurement strategy.
Through its voluntary supplier diversity program, MGM Resorts actively identifies and connects certified diverse-owned suppliers to opportunities within its supply chain. The company is on track to spend at least 15% of its biddable procurement with diverse-owned businesses by 2025, demonstrating that supplier diversity is not only a social responsibility but also a strategic business imperative.
Supplier diversity isn’t just the right thing to do – it’s good for business. A diverse supply chain allows access to a broader range of perspectives and experience, helping to drive innovation, entrepreneurship and resilience, while strengthening communities. At MGM Resorts, engaging diverse suppliers ensures best-in-class experiences for guests and clients. Supplier diversity ensures a more resilient supply chain while supporting economic development in the communities in which it operates.
The impact of MGM Resorts' supplier diversity initiatives is significant. In 2023, these efforts supported over 3,500 jobs across more than 30 states, contributed over $214 million in income for diverse-owned businesses and generated more than $62 million in tax revenue. The story extends beyond the numbers – it reflects the tangible benefits brought to small and diverse-owned businesses, fostering economic empowerment in their communities.
MGM Resorts also supports the development and business skills of diverse-owned businesses through investment, mentorship and education. Through the MGM Resorts Supplier Diversity Mentorship Program, the company identifies, mentors and develops diverse-owned businesses to fill its future pipeline, while providing businesses with tools and resources to empower and uplift. Since 2017, the program has successfully graduated 105 diverse-owned businesses and is on track to achieve its goal of 150 graduates by 2025.
MGM Resorts’ commitment to supplier diversity not only enhances its business operations but also plays a crucial role in uplifting communities and fostering economic development. This approach reinforces the idea that diversity is a powerful driver of innovation and resilience, benefiting both the company and the wider community.
Add new comment