How to Tell When Your Event Tech Partner Can’t Handle Your Business Anymore
August 16, 2015
There are lots of reasons why event-technology companies fall by the wayside in the customer service department. Sometimes, they grow too fast and take on more clients than they can handle. Other times, they change strategies and your type of business is no longer a priority. No matter what the reason is, great customer service is the ultimate differentiator among competing companies. Here’s how to tell when your solution provider has moved on without you.
Unanswered phone calls. If you’ve left multiple voice mail messages or your emails never receive a response, either your customer service representative is no longer with the company (although a message to that effect would be nice) or you need to find another company.
All talk. No action. We’ve all heard companies promise that a certain feature or functionality - one that you really need right now - will be in the next version of the software. After a while, when versions come and go and there’s still no fix for your problem, you may have to rethink your relationship.
Slow technical support. When you take the time to contact tech support with a very specific question and it takes days to get a response, either the support team is overworked or the company is understaffed. It’s reasonable to expect some response within 24 hours of your request. Beyond that, you may have to take your business somewhere else.
Nobody to talk to. Every relationship starts out great. You get a project manager and maybe even a whole team to get your organization on board. But then, your point person goes away - on to another position or a new client - and you’re suddenly left with whomever is on the other end of the helpline. If that’s a slight you can’t handle, look for something better.
They never call you. Your technology partner was attentive when you were dating. Now that you’re a customer, they never call to see how you’re doing, find out whether you need anything, or tell you about a new feature. If the communication with your solution provider is only one way, you may have to go the other way.
When any one of the above situations occurs over an over, it’s frustrating. When there’s a pattern of customer neglect, it’s a sign that there’s a systemic problem within your provider’s organization. Of course, you can communication your dissatisfaction with someone at a senior level, maybe even give your tech partner a chance to make amends. If that doesn’t work though, you may be doing yourself and your company a favor by giving your solution provider the pink slip.
Partner Voices
MGM Resorts is committed to fostering an inclusive and diverse culture, not just among employees and guests but also within its supply chain. The company prioritizes procuring goods and services from businesses owned by minorities, women, veterans, people with disabilities, LGBTQ individuals and those facing economic disadvantages. This commitment is integral to MGM Resorts' global procurement strategy.
Through its voluntary supplier diversity program, MGM Resorts actively identifies and connects certified diverse-owned suppliers to opportunities within its supply chain. The company is on track to spend at least 15% of its biddable procurement with diverse-owned businesses by 2025, demonstrating that supplier diversity is not only a social responsibility but also a strategic business imperative.
Supplier diversity isn’t just the right thing to do – it’s good for business. A diverse supply chain allows access to a broader range of perspectives and experience, helping to drive innovation, entrepreneurship and resilience, while strengthening communities. At MGM Resorts, engaging diverse suppliers ensures best-in-class experiences for guests and clients. Supplier diversity ensures a more resilient supply chain while supporting economic development in the communities in which it operates.
The impact of MGM Resorts' supplier diversity initiatives is significant. In 2023, these efforts supported over 3,500 jobs across more than 30 states, contributed over $214 million in income for diverse-owned businesses and generated more than $62 million in tax revenue. The story extends beyond the numbers – it reflects the tangible benefits brought to small and diverse-owned businesses, fostering economic empowerment in their communities.
MGM Resorts also supports the development and business skills of diverse-owned businesses through investment, mentorship and education. Through the MGM Resorts Supplier Diversity Mentorship Program, the company identifies, mentors and develops diverse-owned businesses to fill its future pipeline, while providing businesses with tools and resources to empower and uplift. Since 2017, the program has successfully graduated 105 diverse-owned businesses and is on track to achieve its goal of 150 graduates by 2025.
MGM Resorts’ commitment to supplier diversity not only enhances its business operations but also plays a crucial role in uplifting communities and fostering economic development. This approach reinforces the idea that diversity is a powerful driver of innovation and resilience, benefiting both the company and the wider community.
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