Know When to Ignore the Numbers

August 1, 2015

Rob Hamlin

As director of exhibition services for Ungerboeck Software International, Rob Hamlin draws on 25 years in sales and 10 years of event industry experience to help event professionals, exhibition organizers, associations and independent show organizers experience the value of intelligent back-end and audience-facing technology. 

I’ve written a lot lately about the importance of relying on data as a guide for decision-making. And for good reason! Organizations outside the event industry have been mining data to create hugely successful new products and services for years (think Google and Facebook).

Experts in both worlds have made it clear that they see great potential for organizers, associations and venues in data investment and analysis, suggesting there’s an opportunity for those who get in on the action early to grow their business by anywhere from 10 to 100 times its current size.

That said, I was reminded by an article in the latest issue of Convene that as important as it is, data isn’t everything.

As the author mentions, researchers in a new study of pop-culture products published in the Journal of Operations Management found that when record label executives took historical factors into account while making predictions about where a new song might enter the Top 100 chart—a prediction that determines how much blood, sweat and tears they’re willing to devote to promotion—they made considerably worse judgements than when they relied on contextual information only. In other words, when they followed their gut instincts, they got it right more often than when they pored over data about how similar artists or music have performed in the past.

It’s a great reminder that your own experience and creative instincts still count for a lot when you’re making decisions about the direction of your business. This is particularly true for a fast-paced industry like ours where so much hinges on artistic vision.

Wondering how to know when to trust your spidey-sense over the numbers? You’re not alone. I suspect that some of this ability is probably a natural result of achieving industry veteran status, but there are a few additional things that could increase your odds of getting it right when you decide to go against the grain.

Trendspotting

One of the biggest limitations of data is also one of its greatest strengths: all of the information is based on history. As much as we can learn from the past, if it’s steering you in a direction that’s making it tough for you to stay on the leading edge, then it’s probably a good time to forge a new path! Rely on your natural networking abilities to get ahead of the trends by staying current on what’s making waves in industry news and talking to colleagues about what they’re doing, seeing and hearing.

Inspiration

Back to my earlier point about the outsized role of artistry in the events industry, I think another time when it might be best to trust your gut is when inspiration strikes hard. If you feel like you might be on to something exciting and new, allow yourself the creative freedom to run with it – even if the numbers say otherwise!

Feedback

If you’re thinking about making a decision unsupported by data, there’s probably no more reliable reason to go for it than feedback or insight directly from past or potential attendees. Technically, you could call this a cheat, as this too could be considered “data,” but this kind of valuable information picked up from conversations or lurking in the depths of your CRM is so often overlooked as part of large-scale data analysis or strategy that it’s worth mentioning separately.

The bottom line is that the best decisions are always going to be based on a careful blend of hard data and gut instinct. Use data to educate yourself as much as possible and learn to trust yourself enough to know when to go your own way.

Add new comment

Partner Voices
MGM Resorts is committed to fostering an inclusive and diverse culture, not just among employees and guests but also within its supply chain. The company prioritizes procuring goods and services from businesses owned by minorities, women, veterans, people with disabilities, LGBTQ individuals and those facing economic disadvantages. This commitment is integral to MGM Resorts' global procurement strategy.    Through its voluntary supplier diversity program, MGM Resorts actively identifies and connects certified diverse-owned suppliers to opportunities within its supply chain. The company is on track to spend at least 15% of its biddable procurement with diverse-owned businesses by 2025, demonstrating that supplier diversity is not only a social responsibility but also a strategic business imperative.    Supplier diversity isn’t just the right thing to do – it’s good for business. A diverse supply chain allows access to a broader range of perspectives and experience, helping to drive innovation, entrepreneurship and resilience, while strengthening communities. At MGM Resorts, engaging diverse suppliers ensures best-in-class experiences for guests and clients. Supplier diversity ensures a more resilient supply chain while supporting economic development in the communities in which it operates.   The impact of MGM Resorts' supplier diversity initiatives is significant. In 2023, these efforts supported over 3,500 jobs across more than 30 states, contributed over $214 million in income for diverse-owned businesses and generated more than $62 million in tax revenue. The story extends beyond the numbers – it reflects the tangible benefits brought to small and diverse-owned businesses, fostering economic empowerment in their communities.    MGM Resorts also supports the development and business skills of diverse-owned businesses through investment, mentorship and education. Through the MGM Resorts Supplier Diversity Mentorship Program, the company identifies, mentors and develops diverse-owned businesses to fill its future pipeline, while providing businesses with tools and resources to empower and uplift. Since 2017, the program has successfully graduated 105 diverse-owned businesses and is on track to achieve its goal of 150 graduates by 2025.     MGM Resorts’ commitment to supplier diversity not only enhances its business operations but also plays a crucial role in uplifting communities and fostering economic development. This approach reinforces the idea that diversity is a powerful driver of innovation and resilience, benefiting both the company and the wider community.