Q&A: Six Questions with Industry Leader Craig Davis, President & CEO of VisitDallas

Even for someone like Craig Davis, who has been in the hospitality industry for more than three decades, this past year was unlike anything he had ever experienced.

Davis began his tenure as President & CEO of VisitDallas in January 2020, right before the world shutdown. Prior to VisitDallas, since 2012, he served as President & CEO of VisitPittsburgh. During his 19-year career at VisitPittsburgh, Davis also served as Executive Director of Convention Sales and Vice President of Sales and Marketing. Davis’ extensive background in the hospitality industry includes experience in marketing and sales at hotels in Pittsburgh, Chicago and Toronto.

We spoke with him to learn a bit more about what makes Dallas a standout destination for events, as well as some of the best ways destinations can be prepared to move forward.

What makes Dallas unique from other destinations?

The people here – that's our unique identifier. Dallasites are warm and friendly people, particularly the folks who work the hospitality industry front lines. They are likely some of the first people that you'll encounter when you arrive to Dallas, whether it's someone helping you with luggage outside of the airport or greeting you at the front lobby of your hotel. Our locals make this city great.

Craig davis

Why is Dallas great for meetings and those traveling here for conventions?

There are several reasons that come to mind. Kay Bailey Hutchison Convention Center Dallas has one of the largest footprints in the nation, and this alone makes it ideal for hosting both business meetings and sporting events.

Another is access to Dallas. We're located in the middle of the country, and our airports (DFW International Airport and Dallas Love Field) provide ideal access from anywhere in the country within four hours or less – perfect for travelers from all around the U.S. and the world.

And I can't answer this question without addressing some of the key attractors to Dallas: our weather is wonderful for a good portion of the year and provides ample opportunities to enjoy parks, patios and sunny days. Plus, our attractions and arts and culture offerings rank among the best in the nation. You can truly experience a lot during your free time away from work.

How are you prepared as a destination to safely host visitors?

Our commitment to safety remains our number one priority, which is why we are continuing the implementation of the Global Biorisk Advisory Council (GBAC) STAR accreditation – the gold standard for cleaning and infection prevention protocols. Dallas led the nation by becoming the first destination to seek the accreditation designating Dallas hotels, airports and major venues as sanitary and safe. 

What has surprised you the most about Dallas?

Coming from Canada, I didn't think the culture of kindness could be any stronger than what I experienced growing up – and I was so wrong. Dallas – this city and its people – have blown me away with generosity and support. We've made so many close friends here in a very short time, and it really speaks to the culture of this city. Simply said, it's the way of life here!

A lot of things are looking up this year, with more people getting vaccinated and traveler sentiment on the rise. What are you looking forward to in the months ahead?

More than anything, I'm very excited to see my colleagues in the hospitality industry, particularly those who work in hotels and live events, returning to work. I know our partners in the live events world are ready to get back to work, and our industry will be stronger than ever.

Tell us about one of your favorite Dallas experiences so far.

In the first few months living here, we were invited by Joanna Saint Angelo, the Executive Director at Sammons Center for the Arts, to experience an intimate performance of local jazz artists. We really got a taste of the Dallas arts scene that night and were so excited to experience the vast arts community in this city. We met two couples at separate times that evening who have now become close friends. Those are the kinds of connections it’s easy to make in Dallas.

Learn more at visitdallas.com.

Partner Voices

MGM RESORTS: HERE, CONVENTIONS ARE DO-GOOD AND FEEL-GOOD

MGM Resorts is renowned for its exceptional service and diverse venue options across Las Vegas, Detroit, Springfield, National Harbor, Biloxi, and Atlantic City, providing flexible spaces for meetings of any size. Beyond these offerings, MGM Resorts distinguishes itself through a strong commitment to social responsibility and sustainability, making it an ideal choice for your next meeting. At the core of MGM Resorts' company values is its platform, "Focused on What Matters," dedicated to meeting customer needs while advancing socially responsible practices. This commitment is evident in several key areas: Protecting Natural Resources MGM Resorts is home to industry-leading recycling, renewable electricity and water conservation programs. Some highlights include a cogeneration power plant at ARIA, producing ultra-efficient electricity; one of America’s largest contiguous rooftop solar arrays atop the convention center at Mandalay Bay; and onsite wells that provide water for the celebrated Fountains of Bellagio, avoiding reliance on precious Colorado River water. These efforts and many more save on natural resources while boosting attendee satisfaction. Committed to Community Always striving to be good neighbors, MGM Resorts works to avoid food waste and combat food insecurity with the Feeding Forward program. In partnership with local food banks, they safely divert unserved food to food insecure members of the community. Since 2016, over 5 million meals have been provided, highlighting MGM Resorts' commitment to minimizing food waste and addressing community needs. MGM Resorts supports clients in their responsible-meetings efforts, not only with efficient venues but also waste-reducing décor and signage; sustainable food and beverage options; and outreach to help planners communicate sustainability efforts to attendees. What’s more, they offer a Mindful Meetings series that puts attendee wellness first—through fitness and mindfulness activities, and in give-back events with local charity organizations. Fostering Diversity & Inclusion To MGM Resorts, a diverse and talented workforce is essential to success. By cultivating innovative strategies that consider multiple perspectives and viewpoints, the company creates an inclusive workplace culture that benefits its employees and community. MGM Resorts takes pride in being a welcoming home for veterans, individuals with disabilities, people from diverse backgrounds, LGBTQ+ community members, and more. This commitment to inclusion is reflected in the company's recruitment and hiring practices and its social responsibility initiatives. From the workplace to the community, MGM Resorts' commitment to diversity, equity and inclusion remains unwavering, and its efforts continue to create a more equitable and sustainable world for all. MGM Resorts offers unparalleled service and venue options while standing out for its proactive approach to sustainability and community engagement. Choosing MGM Resorts for your next meeting means aligning with a company that values social responsibility, efficiency, and attendee satisfaction, ensuring a meaningful and impactful event experience.

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