Smart City Networks Keeps Houston Connected in Hurricane Harvey Aftermath

September 8, 2017

Smart City Networks has been playing a different kind of role in Houston this past week.

Instead of supporting the technology and data needs of trade shows at the convention facilities it serves, the company has been working overtime to help Hurricane Harvey survivors stay in touch with their loved ones and other resources at several emergency shelters throughout Texas, including the George R. Brown Convention Center and NRG Park in Houston.

“Smart City began in Houston more than 30 years ago,” explained Mark Haley, president of Smart City Networks. “It was a top priority for us to keep emergency response teams and those affected connected when it matters the most.”

On Sept. 5, the telecommunications provider hosted Federal Communications Commission Chairman Ajit Pai at both Houston facilities to review the communications infrastructure and provide a behind-the-scenes look at how these systems are supporting those in the community who need them most.

“We had a productive meeting with Chairman Pai to give the FCC a thorough update on not only our efforts at our Houston facilities to support the local community, but also in how we design networks that work reliably for both trade shows and unexpected events like Harvey,” Haley said.

He continued, “The network that we installed at the GRB in 2016 in advance of the Super Bowl and the amount of bandwidth on hand is more than capable enough to handle the peak number of survivors in the shelter at the GRB, approximately 10,000-12,000 people. We continue to make Free WiFi available to all survivors still housed at the GRB and NRG Park, along with any ancillary services (and) will do so as long as the shelters are in place.”

Telecommunication infrastructures at the GRB and NRG Park include automated redundancy and safeguards that have been built into the networks to ensure reliability in natural disasters such as hurricanes.

Smart City also opened up WiFi throughout both facilities and deployed hardline telephones, wired internet drops and power drops for people to keep their cell phones and other devices charged, as required by City of Houston officials and the Red Cross.

In addition to the two shelters in Houston, the company also played an essential role in telecommunication efforts at shelters opened in the Ft. Worth Convention Center and the Kay Bailey Hutchison Convention Center in Dallas, providing WiFi throughout both venues along with hardline phones, internet drops and VLAN connections for emergency responders and the Red Cross.

But with its home base in Central Florida, how does Smart City plan to respond to Hurricane Irma and the soon-to-be impacted communities there?

“We have a great deal of experience in emergency preparedness from our operations at the Orange County Convention Center over the past 15 years, as well as our sister company, Smart City Telecom (SCT), which is the local ISP in Orlando and also provides telecommunications for Disney World,” Haley explained.

He added, “SCT has worked with Disney over the past 20 years in handling major hurricanes and storms in Central Florida and together have developed a detailed Emergency Preparation Program that is currently in place for Hurricane Irma.”

At this time, Smart City is monitoring the oncoming storm and waiting to see if any of its Florida convention center clients will be declared shelters.

“The Miami Beach and Tampa Convention Centers are both closed for the storm and our understanding is that they will not be used as shelters,” Haley said.

He continued, “All events in Orlando have been canceled as well and we are awaiting further direction on how the venue will be utilized for any support efforts. If they are, our team will be ready to jump into action to provide the same services we provided in Houston. In the meantime, our priority is making sure our local team members and their families are safe as the storm passes through.”

With operations in more than 35 convention venues across the U.S., Smart City considers itself a vital part of each of those communities, and when those facilities and communities are impacted, the company feels a responsibility to respond, Haley added.

“As things settle out in Houston, there will be numerous opportunities for other trade show-related companies to support recovery efforts of both the venues, to get shows and events rolling and people working, as well as efforts to help local people rebuild their houses, such as the PCMA Harvey Relief Fund,” he said.

​​​​​​

Add new comment

Partner Voices
Overview: The award-winning Orange County Convention Center (OCCC) goes the extra mile to make every day extraordinary by offering customer service excellence and industry-leading partnerships. From their dedicated in-house Rigging team to their robust Exhibitor Services, The Center of Hospitality brings your imagination to life by helping you host unforgettable meetings and events. With more than 2 million square feet of exhibit space, world-class services and a dream destination, we are committed to making even the most ambitious conventions a reality. In October 2023, the Orange County Board of County Commissioners voted to approve allocating Tourist Development Tax funding for the $560 million Phase 5A completion of the OCCC. The Convention Way Grand Concourse project will include enhancements to the North-South Building, featuring an additional 60,000 square feet of meeting space, an 80,000- square-foot ballroom and new entry to the North-South Building along Convention Way. “We are thrilled to begin work on completing our North-South Building which will allow us to meet the growing needs of our clients,” said OCCC Executive Director Mark Tester. “As an economic driver for the community, this project will provide the Center with connectivity and meeting space to host more events and continue to infuse the local economy with new money and expanding business opportunities.” Amenities: The Center of Hospitality goes above and beyond by offering world-class customer service and industry-leading partnerships. From the largest convention center Wi-Fi network to custom LAN/WAN design, the Center takes pride in enhancing exhibitor and customer experience.  The OCCC is the exclusive provider of electricity (24-hour power at no additional cost), aerial rigging and lighting, water, natural gas and propane, compressed air, and cable TV services. Convenience The Center is at the epicenter of the destination, with an abundance of hotels, restaurants, and attractions within walking distance. Pedestrian bridges connect both buildings to more than 5,200 rooms and is within a 15-minute drive from the Orlando International Airport. The convenience of the location goes hand-in-hand with top notch service to help meet an event’s every need. Gold Key Members The OCCC’s Gold Key Members represent the best of the best when it comes to exceptional service and exclusive benefits for clients, exhibitors and guests. The Center’s Gold Key memberships with Universal Orlando Resort, SeaWorld Orlando and Walt Disney World greatly enhance meeting planner and attendee experiences offering world-renowned venues, immersive experiences and creative resources for their events. OCCC Events: This fiscal year, the OCCC is projected to host 168 events, 1.7 million attendees, and $2.9 billion in economic impact.  The Center’s top five events during their 2022-2023 fiscal year included:  AAU Jr. National Volleyball Championships 2023 200,000 Attendees $257 Million in Economic Impact MEGACON 2023 160,000 Attendees $205 Million in Economic Impact Open Championship Series 2023 69,500 Attendees $89 Million in Economic Impact Sunshine Classic 2023 42,000 Attendees $54 Million in Economic Impact Premiere Orlando 2023 42,000 Attendees $108 Million in Economic Impact