New Online Ordering System at Cobo Center Streamlines Event Services
March 6, 2018
Cobo Center has launched a newly redesigned exhibitor and conference services online ordering system that provides in-house and vendor event services with a streamlined, transparent ordering process and allows customers access to their ordering history from start to finish.
“For our customers across the globe, this new software creates an online order system for Cobo event services that gives immediate information to users on order status, history and payment,” explained Claude Molinari, general manager of SMG/Cobo Center.
He added, “Reports, statements, and receipts are digitized, simplified and always accessible.
Launched and developed during the 2018 North American International Auto Show (NAIAS), the new Telling Stone Software enables users to:
- Access historical documentation for all orders previously placed for all events
- Make a payment safely and securely with the ability to retain a credit
card on file and expedite the checkout process - Review costs before placing orders
- Receive electronic receipts and order confirmations
- Review a detailed order history by event, making it easier to place orders for
future events - Create order reports from historical data for event planning and budget
development - Copy orders from one event to another
“We know that if any part of our operations can deliver the level of service we expect to the auto show, it can support any event in our facility,” said Molinari.
He continued, “NAIAS is the world’s biggest auto show and it brings an international clientele with it. It was the perfect launching ground for us. The advanced technology creates an improved experience for customers who rely on us for their event’s success.”
During the show, the new online system was met with much enthusiasm from exhibitors, who said they not only appreciated the easier ordering process but also the reporting aspect of the software, Molinari added.
With going paperless as an ongoing part of Cobo Center’s sustainability program, the new system encourages the use of digital files to keep and exchange ordering information, not only in the facility but also for customers wherever they’re working.
Following the $279 million renovation of the facility’s infrastructure, the implementation of new security and technology improvements at Cobo Center is a continued part of the ongoing resurgence of the convention center and Detroit, Molinari said.
Partner Voices
MGM Resorts is committed to fostering an inclusive and diverse culture, not just among employees and guests but also within its supply chain. The company prioritizes procuring goods and services from businesses owned by minorities, women, veterans, people with disabilities, LGBTQ individuals and those facing economic disadvantages. This commitment is integral to MGM Resorts' global procurement strategy.
Through its voluntary supplier diversity program, MGM Resorts actively identifies and connects certified diverse-owned suppliers to opportunities within its supply chain. The company is on track to spend at least 15% of its biddable procurement with diverse-owned businesses by 2025, demonstrating that supplier diversity is not only a social responsibility but also a strategic business imperative.
Supplier diversity isn’t just the right thing to do – it’s good for business. A diverse supply chain allows access to a broader range of perspectives and experience, helping to drive innovation, entrepreneurship and resilience, while strengthening communities. At MGM Resorts, engaging diverse suppliers ensures best-in-class experiences for guests and clients. Supplier diversity ensures a more resilient supply chain while supporting economic development in the communities in which it operates.
The impact of MGM Resorts' supplier diversity initiatives is significant. In 2023, these efforts supported over 3,500 jobs across more than 30 states, contributed over $214 million in income for diverse-owned businesses and generated more than $62 million in tax revenue. The story extends beyond the numbers – it reflects the tangible benefits brought to small and diverse-owned businesses, fostering economic empowerment in their communities.
MGM Resorts also supports the development and business skills of diverse-owned businesses through investment, mentorship and education. Through the MGM Resorts Supplier Diversity Mentorship Program, the company identifies, mentors and develops diverse-owned businesses to fill its future pipeline, while providing businesses with tools and resources to empower and uplift. Since 2017, the program has successfully graduated 105 diverse-owned businesses and is on track to achieve its goal of 150 graduates by 2025.
MGM Resorts’ commitment to supplier diversity not only enhances its business operations but also plays a crucial role in uplifting communities and fostering economic development. This approach reinforces the idea that diversity is a powerful driver of innovation and resilience, benefiting both the company and the wider community.
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