Delta Cargo Teams Up with CarePod to Provide Smart Pet Travel

October 9, 2018

More than two million pets and other live animals are transported by air every year in the U.S. While the U.S. Department of Transportation offers guidelines, each airline establishes its own company policy for the proper handling of the animals they transport.

In April 2000, the U.S. Congress passed the Safe Air Travel for Animals Act. Many airlines responded to this law by implementing restrictions on accepting pets as cargo. United Airlines is currently the only domestic airline that will cargo-transport brachycephalic, aka flat-faced, short-nosed dogs such as bulldogs and pugs who are prone to respiratory issues.

In an attempt to provide a better experience for pets and their owners, Delta Cargo has entered into an exclusive long-term partnership with CarePod, a Singapore-based pet technology start-up.  

“Our goal is to transform the future of pet travel, and to be able to work with Delta in delivering a better experience for its customers is an exciting step,” explained Jenny Pan, founder and CEO of CarePod.

There are few details currently available on exactly how CarePod and Delta will work together, but Delta Cargo states that CarePod’s range of smart pet travel products and services will help the airline better transport and monitor pets throughout their journey. 

Delta Cargo already has temperature-controlled holding areas and vehicles in numerous locations and overnight kenneling services. The airline’s GPS tracking for pets will allow customers to receive real-time updates.

“Demand for pet shipments is strong and we are always looking for ways to create a best-in-class travel experience for pets and their owners,” said Shawn Cole, vice president of Delta Cargo. 

Delta says that its team of specialists continuously review processes and policies to identify areas of improvement to ensure the safety and health of pets. The airline has specially trained ground handlers who take care of pets at every step of their journey and recently appointed a staff veterinarian.

Delta, United, Jet Blue, American and Spirit Airlines have all recently implemented or announced requirements for passengers with emotional support animals to submit documentation in advance. Forms required include certification from a licensed mental health professional, certification from a licensed veterinarian and a liability form. These documents must be received at least 48 hours prior to the flight. 

According to the Humane Society of the United States, the Welfare of Our Furry Friends (WOOFF) Act was recently passed as part of the Federal Aviation Administration reauthorization bill. Introduced after the unfortunate death earlier this year of a French bulldog who a United Airlines flight attendant insisted be put into an overhead bin during travel, the WOOFF Act bans the placement of pets in overhead compartments. 

The bill also includes a provision that calls on the Department of Transportation to set rules for service and emotional support animals.

While it’s rare for event organizers to encounter situations involving animal air travel, it’s not out of the realm of possibility. If you are traveling with an animal or assisting anyone traveling with an animal, be sure to check your airline’s policy in advance. Fees and availability for transporting animals within the main cabin of the plane vary and documentation will be required for that as well. 

See how each airline stacks up in this reader survey from ThePointsGuy and Airfarewatchdog.com: The Best Airlines for Pet Travel

 

Don’t miss any event news! Sign up for any (or all) of our e-newsletters HERE & engage with us on TwitterFacebookLinkedIn & Instagram!

Add new comment

Partner Voices
MGM Resorts is committed to fostering an inclusive and diverse culture, not just among employees and guests but also within its supply chain. The company prioritizes procuring goods and services from businesses owned by minorities, women, veterans, people with disabilities, LGBTQ individuals and those facing economic disadvantages. This commitment is integral to MGM Resorts' global procurement strategy.    Through its voluntary supplier diversity program, MGM Resorts actively identifies and connects certified diverse-owned suppliers to opportunities within its supply chain. The company is on track to spend at least 15% of its biddable procurement with diverse-owned businesses by 2025, demonstrating that supplier diversity is not only a social responsibility but also a strategic business imperative.    Supplier diversity isn’t just the right thing to do – it’s good for business. A diverse supply chain allows access to a broader range of perspectives and experience, helping to drive innovation, entrepreneurship and resilience, while strengthening communities. At MGM Resorts, engaging diverse suppliers ensures best-in-class experiences for guests and clients. Supplier diversity ensures a more resilient supply chain while supporting economic development in the communities in which it operates.   The impact of MGM Resorts' supplier diversity initiatives is significant. In 2023, these efforts supported over 3,500 jobs across more than 30 states, contributed over $214 million in income for diverse-owned businesses and generated more than $62 million in tax revenue. The story extends beyond the numbers – it reflects the tangible benefits brought to small and diverse-owned businesses, fostering economic empowerment in their communities.    MGM Resorts also supports the development and business skills of diverse-owned businesses through investment, mentorship and education. Through the MGM Resorts Supplier Diversity Mentorship Program, the company identifies, mentors and develops diverse-owned businesses to fill its future pipeline, while providing businesses with tools and resources to empower and uplift. Since 2017, the program has successfully graduated 105 diverse-owned businesses and is on track to achieve its goal of 150 graduates by 2025.     MGM Resorts’ commitment to supplier diversity not only enhances its business operations but also plays a crucial role in uplifting communities and fostering economic development. This approach reinforces the idea that diversity is a powerful driver of innovation and resilience, benefiting both the company and the wider community.