International Exhibiting: 4 Tips to Keep You on Track

December 1, 2017

Terry Campanaro

Terry Campanaro is senior vice president of client relations - corporate accounts at GES. She is responsible for leading the sales efforts of the Corporate Accounts group, overseeing and developing the strategic global program management capabilities and new business development activities.

One of the best things about our industry is that we’re not limited by geography or cultural boundaries. Because each country has its own exhibiting style, rules and practices, it’s important to acquaint yourself and your team with the differences so you don’t go into this process blindly.

During my career, I’ve had the opportunity to manage global brand activations for many clients and I’ve developed practices that provide the best opportunity for success.

Here are my top four that you need to know if you’re exhibiting internationally:

  1. Understand Terminology and Practices: In the U.S., structures are referred to as “exhibits” or “booths,” but internationally they’re referred to as “stands.” In the U.S., local union labor sets up your exhibit; internationally, however, where there is no union labor, the carpentry team that builds the stand typically travels to the show and actually sets up and dismantles the property. In the U.S., utilities run directly underneath your carpet and pad, but internationally, due to electrical fire concerns, raised platform floors are used and utilities are run under the floors.

It is also useful to know that sustainable practices vary from country to country. Outside North America, a onetime use stand – usually referred to as a “build and burn” – is a common option and may be the most cost-effective approach. As hard as it is for us to believe in the U.S., these stands may actually be built right on the show floor and then thrown away at the close of the show.

  1. Know Your Conversions: Outside of the U.S., exhibits are configured in square meters instead of square feet, so it comes in handy to know that there are 10.7639 square feet in a square meter. In Europe, electrical voltage is 220 versus 110 in the U.S. Depending on the voltage rating of your electrical equipment, appliances and fixtures (some are made to run only on 110 volts while others are rated for voltage from 110 to 240) you may need a power converter, also known as a transformer. This helps appliances to run properly and prevents damage.

You probably know that the electrical sockets are different in many parts of the world and you’ll need adapters so U.S. plugs can fit in these sockets. Be aware, however, that most of these adapters do not convert voltage so you may need a power converter too as discussed above. Here’s a link to a useful tool for global electrical conversions.

Finally, you’ll need to convert U.S. dollars to whatever the currency is in the country you happen to be visiting, so this currency conversion tool is a must-have when traveling internationally.

  1. Keep A Steady Pace: In the U.S., expos are open an average of three days with the show floor open for an average of six hours each day. It’s not uncommon for international shows to run for a full week or more with the show floor open for 8–10 hours each day. This can be a grueling schedule and since international stands don’t have double pad and carpet to help alleviate tired feet, it’s important to pace yourself in order to avoid fatigue and burnout.

Generally, U.S. exhibits are designed for maximum engagement between booth staff and attendees, with the focus being on product demonstrations or explaining the services offered. Internationally, however, stands are designed for more social interaction where the attendee may linger for 30-60 minutes or more. Many stands serve food and even alcohol to facilitate the social aspect of the exhibit and to keep attendees in the space, allowing booth staff to nurture and solidify relationships.

  1. Communication Barriers: To keep you from feeling disconnected while you’re abroad, use this helpful tool for calling codes. Make sure to take advantage of free Wi-FI and your phone. Use mobile apps to get you through your journey. Also, don’t forget to “close out” your apps and save yourself a huge data overage. And if you don’t speak the same language as your attendees, don’t get discouraged. Use non-verbal cues and body language to read their interest in your exhibit. Try your best and they’ll appreciate the effort you’re making.

Remember, no matter how well you think you understand a country and its culture, there’s always more to learn, so make the effort to build and nurture personal relationships.

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MGM Resorts is committed to fostering an inclusive and diverse culture, not just among employees and guests but also within its supply chain. The company prioritizes procuring goods and services from businesses owned by minorities, women, veterans, people with disabilities, LGBTQ individuals and those facing economic disadvantages. This commitment is integral to MGM Resorts' global procurement strategy.    Through its voluntary supplier diversity program, MGM Resorts actively identifies and connects certified diverse-owned suppliers to opportunities within its supply chain. The company is on track to spend at least 15% of its biddable procurement with diverse-owned businesses by 2025, demonstrating that supplier diversity is not only a social responsibility but also a strategic business imperative.    Supplier diversity isn’t just the right thing to do – it’s good for business. A diverse supply chain allows access to a broader range of perspectives and experience, helping to drive innovation, entrepreneurship and resilience, while strengthening communities. At MGM Resorts, engaging diverse suppliers ensures best-in-class experiences for guests and clients. Supplier diversity ensures a more resilient supply chain while supporting economic development in the communities in which it operates.   The impact of MGM Resorts' supplier diversity initiatives is significant. In 2023, these efforts supported over 3,500 jobs across more than 30 states, contributed over $214 million in income for diverse-owned businesses and generated more than $62 million in tax revenue. The story extends beyond the numbers – it reflects the tangible benefits brought to small and diverse-owned businesses, fostering economic empowerment in their communities.    MGM Resorts also supports the development and business skills of diverse-owned businesses through investment, mentorship and education. Through the MGM Resorts Supplier Diversity Mentorship Program, the company identifies, mentors and develops diverse-owned businesses to fill its future pipeline, while providing businesses with tools and resources to empower and uplift. Since 2017, the program has successfully graduated 105 diverse-owned businesses and is on track to achieve its goal of 150 graduates by 2025.     MGM Resorts’ commitment to supplier diversity not only enhances its business operations but also plays a crucial role in uplifting communities and fostering economic development. This approach reinforces the idea that diversity is a powerful driver of innovation and resilience, benefiting both the company and the wider community.