The Value of an App Is in the Data

May 25, 2014

With so many event apps on the market today, how is an event organizer to choose which one is right for their event?

Just about every app will offer what are now considered the basics. Those being a schedule, exhibitor list, show information, social media connectivity and some type of networking tool.

To stand out, app providers are constantly upping their game with add-ons. Some of the new tools being offered are enhancements to the attendee experience, such as gamification. Other providers are offering tools that benefit the organizer and exhibitors.

An example of a tool within an app that benefits the organizer and exhibitors, is BusyEvent’s DataKeys.

Brian Slawin, co-founder of BusyEvent says, “DataKeys] observes and then reports on a specific action that an attendee takes relative to the event. For exhibitors, rather than getting a name, what they are getting is about 25 distinct data points that tell them specifically what an attendee did relative to their product or service information.”

The actions that DataKeys report on are not only actions taken during the two or three days of the show. Because their app is made for both desktop and mobile devices, attendees are taking action and interacting with exhibitors as they plan their time in the weeks leading up to the show from their desktop. They are also accessing exhibitor profiles and information provided long after the event.

BusyEvent’s other co-founder, David J. Schenberg says, “the value is in the data.”

So how do exhibitors get access to all that data? First it’s important to point out that BusyEvent has set this up to be an option for exhibitors. If they don’t want to buy the data, they don’t have to.

To help make that purchase decision, exhibitors can see just how many attendees have been interacting with their profile and registering on those 25 data points. If they decide it’s worth getting all the details on those interactions they can simply click on the “Make Money” button and purchase the data. The show organizer sets the value.

Keith Johnson, managing partner at PlannerWire and i3 Events who has used BusyEvent for his clients’ events, advises event organizers to price that data accordingly. “You’ll have some exhibitors that get a lot of traffic to their booth and some that don’t. You need to set expectations.”

It’s important to note, the buying decision can be made at any time over the course of the year as attendees continue to interact with the app.

Slawin says, “This after event revenue stream, we’re the only one providing profitability and revenue even after your event is over. Our system is live from the moment the event producer activates to one year after the event. Our system generates revenue even after you’ve gone home.”

For his part Johnson said, “[DataKeys] was an unexpected bonus. A lot of exhibitors did request the feature.”

What stood out in Johnson’s mind was the level of service from BusyEvent. “What sets them apart, we had an exhibitor that did have an issue getting their information in. They [BusyEvent] actually went in an attacked the problem. They reached out to the exhibitors to ensure they were happy. That’s one of the reasons the client will work with them again.”

As for the attendee experience, Johnson said that the app was very intuitive. Only one attendee had a question on how to use it and they had about a 90 percent adoption rate.

Addressing the amount of work for the show organizer Johnson said, “The key is, it worked and it worked well with a minimum amount of fuss. Getting the data in there was so simple, a simple CSV upload. It took about an hour and a half.”

And that is where that “Make Money” button comes in. For smaller events that do not have the resources available to upsell exhibitors on buying the data, that one button essentially means the DataKeys option sells itself. Something many show organizers would welcome.

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MGM Resorts is committed to fostering an inclusive and diverse culture, not just among employees and guests but also within its supply chain. The company prioritizes procuring goods and services from businesses owned by minorities, women, veterans, people with disabilities, LGBTQ individuals and those facing economic disadvantages. This commitment is integral to MGM Resorts' global procurement strategy.    Through its voluntary supplier diversity program, MGM Resorts actively identifies and connects certified diverse-owned suppliers to opportunities within its supply chain. The company is on track to spend at least 15% of its biddable procurement with diverse-owned businesses by 2025, demonstrating that supplier diversity is not only a social responsibility but also a strategic business imperative.    Supplier diversity isn’t just the right thing to do – it’s good for business. A diverse supply chain allows access to a broader range of perspectives and experience, helping to drive innovation, entrepreneurship and resilience, while strengthening communities. At MGM Resorts, engaging diverse suppliers ensures best-in-class experiences for guests and clients. Supplier diversity ensures a more resilient supply chain while supporting economic development in the communities in which it operates.   The impact of MGM Resorts' supplier diversity initiatives is significant. In 2023, these efforts supported over 3,500 jobs across more than 30 states, contributed over $214 million in income for diverse-owned businesses and generated more than $62 million in tax revenue. The story extends beyond the numbers – it reflects the tangible benefits brought to small and diverse-owned businesses, fostering economic empowerment in their communities.    MGM Resorts also supports the development and business skills of diverse-owned businesses through investment, mentorship and education. Through the MGM Resorts Supplier Diversity Mentorship Program, the company identifies, mentors and develops diverse-owned businesses to fill its future pipeline, while providing businesses with tools and resources to empower and uplift. Since 2017, the program has successfully graduated 105 diverse-owned businesses and is on track to achieve its goal of 150 graduates by 2025.     MGM Resorts’ commitment to supplier diversity not only enhances its business operations but also plays a crucial role in uplifting communities and fostering economic development. This approach reinforces the idea that diversity is a powerful driver of innovation and resilience, benefiting both the company and the wider community.