FCC Fines Marriott $600,000 for Wi-Fi Blocking at Gaylord Opryland in Nashville

October 6, 2014

The Federal Communications Commission has fined Marriott International and Marriott Hotel Services $600,000 for blocking Wi-Fi at events in the Gaylord Opryland Hotel and Convention Center in Nashville.

The FCC Enforcement Bureau’s investigation revealed that Marriott employees had used containment features of a Wi-Fi monitoring system at the Gaylord Opryland to prevent individuals from connecting to the Internet via their own personal Wi-Fi networks, while at the same time charging consumers, small businesses and exhibitors as much as $1,000 per device to access Marriott’s Wi-Fi network.

The practice was in violation of Section 333 of the Communications Act.

“Consumers who purchase cellular data plans should be able to use them without fear that their personal Internet connection will be blocked by their hotel or conference center,” said Enforcement Bureau Chief Travis LeBlanc.

He added, “It is unacceptable for any hotel to intentionally disable personal hotspots while also charging consumers and small businesses high fees to use the hotel’s own Wi-Fi network.  This practice puts consumers in the untenable position of either paying twice for the same service or forgoing Internet access altogether.”

In March last year, someone attending an event at Gaylord alleged that the Gaylord Opryland was “jamming mobile hotspots so that you can’t use them in the convention space.” 

The FCC investigation found that employees of Marriott, which has managed the day-to-day operations of the Gaylord Opryland since 2012, had used features of a Wi-Fi monitoring system at the facility to contain and/or de-authenticate guest-created Wi-Fi hotspot access points in the conference facilities.

In some cases, employees sent de-authentication packets to the targeted access points, which would dissociate consumers’ devices from their own Wi-Fi hotspot access points that would in turn disrupt consumers’ current Wi-Fi transmissions and prevent future transmissions. 

Even with the blocked access, Marriott charged conference exhibitors and other attendees anywhere from $250 to $1,000 per device to use the Gaylord Wi-Fi service in the conference facilities.   

As a result of the investigation, the Marriott must cease the unlawful use of Wi-Fi blocking technology and take significant steps to improve how it monitors and uses its Wi-Fi technology at the Gaylord Opryland and pay a $600,000 fine.

Marriott must institute a compliance plan and file compliance and usage reports with the bureau every three months for three years, including information documenting any use of access point containment features at any U.S. property that Marriott manages or owns.

Add new comment

Partner Voices
MGM Resorts is committed to fostering an inclusive and diverse culture, not just among employees and guests but also within its supply chain. The company prioritizes procuring goods and services from businesses owned by minorities, women, veterans, people with disabilities, LGBTQ individuals and those facing economic disadvantages. This commitment is integral to MGM Resorts' global procurement strategy.    Through its voluntary supplier diversity program, MGM Resorts actively identifies and connects certified diverse-owned suppliers to opportunities within its supply chain. The company is on track to spend at least 15% of its biddable procurement with diverse-owned businesses by 2025, demonstrating that supplier diversity is not only a social responsibility but also a strategic business imperative.    Supplier diversity isn’t just the right thing to do – it’s good for business. A diverse supply chain allows access to a broader range of perspectives and experience, helping to drive innovation, entrepreneurship and resilience, while strengthening communities. At MGM Resorts, engaging diverse suppliers ensures best-in-class experiences for guests and clients. Supplier diversity ensures a more resilient supply chain while supporting economic development in the communities in which it operates.   The impact of MGM Resorts' supplier diversity initiatives is significant. In 2023, these efforts supported over 3,500 jobs across more than 30 states, contributed over $214 million in income for diverse-owned businesses and generated more than $62 million in tax revenue. The story extends beyond the numbers – it reflects the tangible benefits brought to small and diverse-owned businesses, fostering economic empowerment in their communities.    MGM Resorts also supports the development and business skills of diverse-owned businesses through investment, mentorship and education. Through the MGM Resorts Supplier Diversity Mentorship Program, the company identifies, mentors and develops diverse-owned businesses to fill its future pipeline, while providing businesses with tools and resources to empower and uplift. Since 2017, the program has successfully graduated 105 diverse-owned businesses and is on track to achieve its goal of 150 graduates by 2025.     MGM Resorts’ commitment to supplier diversity not only enhances its business operations but also plays a crucial role in uplifting communities and fostering economic development. This approach reinforces the idea that diversity is a powerful driver of innovation and resilience, benefiting both the company and the wider community.