9 Biggest Attendee Behavior Problems You Need to Fix (and How)

August 14, 2019

Amy Kelley

Amy Kelley is the Global Digital Content Marketing Editor at GES. With a strong background in content marketing, social media and communications, she is a passionate writer and self-confessed word geek. Amy is also the founder of a non-profit and a health and wellness online community.

Managing an event can feel like a cat rodeo, with huge groups of people headed every which way and different things on their minds. It’s easy to become frustrated when attendees do not do what we want them to do. Event planners predict behaviors based on activity history, then use those projections for forecasting and budgeting. When the target audience does not “behave” as projected, it can impact the success of the event.

Don’t sit by and watch. Here are nine actions you can take to achieve desired attendee behaviors. 

9. Master Segmentation to Help Your Audience Hear You

Audience segmentation categorizes people by type and personalization can be added to drive specific behaviors. Make sure your audiences know you are talking specifically to them. 

8. Use Real Scarcity to Drive Action

Scarcity and fear of missing out (FOMO) are two key ways to influence behavior. Tactics including early bird pricing and limited seating can be effective. But be transparent when deploying these tools to ensure believability. 

7. Craft Your Event Story to Drive Emotional Decisions

Include your attendees in your event story. This story can be woven around an organizational mission or simply attendee fun. Your storytelling goal is to get potential attendees to see themselves at your event in order to drive ticket purchases or influence their buying behavior. 

6. Remove Friction to Get More Action

If you want your attendees to take action, make actions extremely easy. By removing the friction from the desired action, attendees will complete that action more often. For instance, if you want them to share their event experience on social media, provide photo ops and make sure your hashtag is posted everywhere. 

5. Use Co-creation to Drive Support

People tend to support what they help create. Not only do audience/attendee co-creation and crowdsourcing make your event more unique, but it also influences those who engaged to feel a certain level of obligation to see the event become successful. 

4. Be the Only Show in Town to Increase Scarcity and Drive Up Price

If you can provide your attendees with something they can’t get elsewhere, they will not only support you in a loyal way, they will also pay top dollar for the privilege to do so. This tactic requires a unique selling proposition. Differentiate by selecting a unique venue, host city or time of year to drive more action. 

3. Give the Audience the Desired Incentive to Kill Buying Paralysis

Influence potential attendees to take action. The “desired” incentive has to be something they want in order for them to act upon it. 

2. Introduce Gamification to Drive Vendor Interaction

Gamification lets event planners create scenarios using public recognition and rewards to drive desired behavior. It is less about gameplay and more about incorporating motivational theory.

1. Stay in Touch to Improve Influence

Take the time to help attendees know, like and trust you by building a relationship all year, not just at event time. Attendees will be more likely to take the desired behavior. 

If there’s something you want your attendees to do, don’t just wish it would happen – make it happen!

 

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Overview: The award-winning Orange County Convention Center (OCCC) goes the extra mile to make every day extraordinary by offering customer service excellence and industry-leading partnerships. From their dedicated in-house Rigging team to their robust Exhibitor Services, The Center of Hospitality brings your imagination to life by helping you host unforgettable meetings and events. With more than 2 million square feet of exhibit space, world-class services and a dream destination, we are committed to making even the most ambitious conventions a reality. In October 2023, the Orange County Board of County Commissioners voted to approve allocating Tourist Development Tax funding for the $560 million Phase 5A completion of the OCCC. The Convention Way Grand Concourse project will include enhancements to the North-South Building, featuring an additional 60,000 square feet of meeting space, an 80,000- square-foot ballroom and new entry to the North-South Building along Convention Way. “We are thrilled to begin work on completing our North-South Building which will allow us to meet the growing needs of our clients,” said OCCC Executive Director Mark Tester. “As an economic driver for the community, this project will provide the Center with connectivity and meeting space to host more events and continue to infuse the local economy with new money and expanding business opportunities.” Amenities: The Center of Hospitality goes above and beyond by offering world-class customer service and industry-leading partnerships. From the largest convention center Wi-Fi network to custom LAN/WAN design, the Center takes pride in enhancing exhibitor and customer experience.  The OCCC is the exclusive provider of electricity (24-hour power at no additional cost), aerial rigging and lighting, water, natural gas and propane, compressed air, and cable TV services. Convenience The Center is at the epicenter of the destination, with an abundance of hotels, restaurants, and attractions within walking distance. Pedestrian bridges connect both buildings to more than 5,200 rooms and is within a 15-minute drive from the Orlando International Airport. The convenience of the location goes hand-in-hand with top notch service to help meet an event’s every need. Gold Key Members The OCCC’s Gold Key Members represent the best of the best when it comes to exceptional service and exclusive benefits for clients, exhibitors and guests. The Center’s Gold Key memberships with Universal Orlando Resort, SeaWorld Orlando and Walt Disney World greatly enhance meeting planner and attendee experiences offering world-renowned venues, immersive experiences and creative resources for their events. OCCC Events: This fiscal year, the OCCC is projected to host 168 events, 1.7 million attendees, and $2.9 billion in economic impact.  The Center’s top five events during their 2022-2023 fiscal year included:  AAU Jr. National Volleyball Championships 2023 200,000 Attendees $257 Million in Economic Impact MEGACON 2023 160,000 Attendees $205 Million in Economic Impact Open Championship Series 2023 69,500 Attendees $89 Million in Economic Impact Sunshine Classic 2023 42,000 Attendees $54 Million in Economic Impact Premiere Orlando 2023 42,000 Attendees $108 Million in Economic Impact