Singapore's Marina Bay Sands Debuts State-of-the-art Reservation System
June 6, 2011
Marina Bay Sands Singapore now offers MICE clients a state-of-the-art reservation system, Passkey GroupMAX, which allows guests to book, review and modify their hotel reservations via a personalized Web site at any time.
Organizers are able track room block and reservation trends throughout the event, enabling them to optimize their room blocks.
Meeting planners also are able to import room lists in any format to a secure Web location, as well as easily manage room list modifications.
In addition, the system allows them to capture guest information, such as meal preferences and arrival/departure details, as part of the hotel booking process.
Room inventory and rates continually are updated in the system using this system, allowing Marina Bay Sands to offer group guests up-to-the-minute options for upgraded rooms and extended stays.
“This innovative online platform empowers our guests with the flexibility and ease to manage and modify their room reservations at any time. It allows meeting planners to access – at a glance – critical information throughout the various stages of hosting an event, from overall booking trends to the most minute of details, such as the delegates’ meal preferences and their departure times,” said Mike Lee, vice president of sales at Marina Bay Sands.
He added, “The choice of this technology represents Marina Bay Sands’ commitment to elevate service levels for our valued clients.”
Since the Marina Bay Sands, owned by Las Vegas Sands, opened in April 2010 it has attracted several large events.
The property recently hosted Men’s Fashion Week 2011, the first Asian city to do so and only the third in the world, besides Paris and Milan.
The venue also was used for the debut of Industrial Fabrics Association International Expo Asia 2011, which drew large textile buyer delegations from around the world.
Upcoming events include CommunicAsia 2011, one of the largest events organized for the information and communications technology industry in Asia Pacific and set to attract 40,000 attendees and 1,400 exhibitors.
To date, the property has sealed nearly 1,270 deals, which will bring more than 770,000 participants to the Sands Expo & Convention Center.
It also has welcomed 19.6 million visitors to its property in its first year of operations.
Partner Voices
Overview:
The award-winning Orange County Convention Center (OCCC) goes the extra mile to make every day extraordinary by offering customer service excellence and industry-leading partnerships. From their dedicated in-house Rigging team to their robust Exhibitor Services, The Center of Hospitality brings your imagination to life by helping you host unforgettable meetings and events. With more than 2 million square feet of exhibit space, world-class services and a dream destination, we are committed to making even the most ambitious conventions a reality.
In October 2023, the Orange County Board of County Commissioners voted to approve allocating Tourist Development Tax funding for the $560 million Phase 5A completion of the OCCC. The Convention Way Grand Concourse project will include enhancements to the North-South Building, featuring an additional 60,000 square feet of meeting space, an 80,000- square-foot ballroom and new entry to the North-South Building along Convention Way.
“We are thrilled to begin work on completing our North-South Building which will allow us to meet the growing needs of our clients,” said OCCC Executive Director Mark Tester. “As an economic driver for the community, this project will provide the Center with connectivity and meeting space to host more events and continue to infuse the local economy with new money and expanding business opportunities.”
Amenities:
The Center of Hospitality goes above and beyond by offering world-class customer service and industry-leading partnerships. From the largest convention center Wi-Fi network to custom LAN/WAN design, the Center takes pride in enhancing exhibitor and customer experience.
The OCCC is the exclusive provider of electricity (24-hour power at no additional cost), aerial rigging and lighting, water, natural gas and propane, compressed air, and cable TV services. Convenience
The Center is at the epicenter of the destination, with an abundance of hotels, restaurants, and attractions within walking distance. Pedestrian bridges connect both buildings to more than 5,200 rooms and is within a 15-minute drive from the Orlando International Airport. The convenience of the location goes hand-in-hand with top notch service to help meet an event’s every need.
Gold Key Members
The OCCC’s Gold Key Members represent the best of the best when it comes to exceptional service and exclusive benefits for clients, exhibitors and guests. The Center’s Gold Key memberships with Universal Orlando Resort, SeaWorld Orlando and Walt Disney World greatly enhance meeting planner and attendee experiences offering world-renowned venues, immersive experiences and creative resources for their events.
OCCC Events:
This fiscal year, the OCCC is projected to host 168 events, 1.7 million attendees, and $2.9 billion in economic impact.
The Center’s top five events during their 2022-2023 fiscal year included:
AAU Jr. National Volleyball Championships 2023
200,000 Attendees
$257 Million in Economic Impact
MEGACON 2023
160,000 Attendees
$205 Million in Economic Impact
Open Championship Series 2023
69,500 Attendees
$89 Million in Economic Impact
Sunshine Classic 2023
42,000 Attendees
$54 Million in Economic Impact
Premiere Orlando 2023
42,000 Attendees
$108 Million in Economic Impact
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