Fern and NexxtShow Introduce 100-Percent Refund Policy for Exhibitor Cancellations

October 6, 2020

Cincinnati-based Fern and its sister company, NexxtShow, have eliminated service cancellation charges as part of an ongoing series of changes to the traditional exhibition services provider model. This change helps to simplify the relationship between Fern/NexxtShow and the exhibitor while easing the exhibitor's decision to commit to show participation, according to Fern CEO Aaron Bludworth.

As of Oct. 1, any exhibitor order placed with Fern or NexxtShow through their OneView exhibitor portal will be refunded 100 percent, should the exhibitor cancel services prior to seven days before show opening for any reason — no questions asked.

"With COVID-19’s unprecedented disruption to live events, our team decided to accelerate the implementation of this change,” said Bludworth. “The path back to in-person events requires flexibility by all stakeholders, from health and safety practices to methods of experience delivery and financial models. We are confident this new ordering policy will help give exhibitors the financial confidence to commit to shows, alleviating concerns about changing circumstances that could have resulted in burdensome costs."

The new refund policy furthers Fern’s and NexxtShow’s commitment to delivering exhibitor-friendly, personalized experiences. While cancellation charges were historically a tool to help providers plan and avoid incurring excess costs, the two companies have developed extensive national networks that will mitigate these costs.

“Fern has always been a leader in friendly exhibitor service and is culturally policy light,” added Bludworth. “This is formalizing what has often been our practice at the individual exhibitor level.”

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Overview: The award-winning Orange County Convention Center (OCCC) goes the extra mile to make every day extraordinary by offering customer service excellence and industry-leading partnerships. From their dedicated in-house Rigging team to their robust Exhibitor Services, The Center of Hospitality brings your imagination to life by helping you host unforgettable meetings and events. With more than 2 million square feet of exhibit space, world-class services and a dream destination, we are committed to making even the most ambitious conventions a reality. In October 2023, the Orange County Board of County Commissioners voted to approve allocating Tourist Development Tax funding for the $560 million Phase 5A completion of the OCCC. The Convention Way Grand Concourse project will include enhancements to the North-South Building, featuring an additional 60,000 square feet of meeting space, an 80,000- square-foot ballroom and new entry to the North-South Building along Convention Way. “We are thrilled to begin work on completing our North-South Building which will allow us to meet the growing needs of our clients,” said OCCC Executive Director Mark Tester. “As an economic driver for the community, this project will provide the Center with connectivity and meeting space to host more events and continue to infuse the local economy with new money and expanding business opportunities.” Amenities: The Center of Hospitality goes above and beyond by offering world-class customer service and industry-leading partnerships. From the largest convention center Wi-Fi network to custom LAN/WAN design, the Center takes pride in enhancing exhibitor and customer experience.  The OCCC is the exclusive provider of electricity (24-hour power at no additional cost), aerial rigging and lighting, water, natural gas and propane, compressed air, and cable TV services. Convenience The Center is at the epicenter of the destination, with an abundance of hotels, restaurants, and attractions within walking distance. Pedestrian bridges connect both buildings to more than 5,200 rooms and is within a 15-minute drive from the Orlando International Airport. The convenience of the location goes hand-in-hand with top notch service to help meet an event’s every need. Gold Key Members The OCCC’s Gold Key Members represent the best of the best when it comes to exceptional service and exclusive benefits for clients, exhibitors and guests. The Center’s Gold Key memberships with Universal Orlando Resort, SeaWorld Orlando and Walt Disney World greatly enhance meeting planner and attendee experiences offering world-renowned venues, immersive experiences and creative resources for their events. OCCC Events: This fiscal year, the OCCC is projected to host 168 events, 1.7 million attendees, and $2.9 billion in economic impact.  The Center’s top five events during their 2022-2023 fiscal year included:  AAU Jr. National Volleyball Championships 2023 200,000 Attendees $257 Million in Economic Impact MEGACON 2023 160,000 Attendees $205 Million in Economic Impact Open Championship Series 2023 69,500 Attendees $89 Million in Economic Impact Sunshine Classic 2023 42,000 Attendees $54 Million in Economic Impact Premiere Orlando 2023 42,000 Attendees $108 Million in Economic Impact